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New PECB ISO-IEC-20000-Foundation Test Blueprint | Braindumps ISO-IEC-20000-Foundation Downloads

In the past few years, ISO-IEC-20000-Foundation study materials have helped countless candidates pass the ISO-IEC-20000-Foundation exam. After having a ISO-IEC-20000-Foundation certification, some of them encountered better opportunities for development, some went to great companies, and some became professionals in the field. ISO-IEC-20000-Foundation study materials have stood the test of time and market and received countless praises. Through the good reputation of word of mouth, more and more people choose to use ISO-IEC-20000-Foundation Study Materials to prepare for the ISO-IEC-20000-Foundation exam, which makes us very gratified. Please be assured that we will stand firmly by every warrior who will pass the exam. ISO-IEC-20000-Foundation study materials have the following characteristics:

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The Exams4Collection is committed to helping the PECB ISO/IEC 20000 Foundation Exam exam candidates in the certification exam preparation and success journey. To achieve this objective the Exams4Collection is offering valid, updated, and verified PECB ISO-IEC-20000-Foundation Exam Questions in three different formats. These three different PECB ISO/IEC 20000 Foundation Exam exam dumps types are PECB PDF Questions Links to an external site.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 2

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 3

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A. Appropriate service management staff training records shall be maintained
B. All service management staf shall be qualified to at least ITIL Foundation level
C. The competencies required for service management roles shall be determined
D. All service management personnel shall be aware of their contribution to service management objectives

Answer: B

NEW QUESTION # 12
Which is a requirement of incident management for a Major Incident?

A. The root cause of a major incident shall be recorded at the time the incident record is created
B. Opportunities for improvement shall be identified before the incident is resolved
C. The customer shall be responsible for the definition of a Major Incident
D. Responsibility shall be assigned for managing a major incident

Answer: D

NEW QUESTION # 13
Which statement about the use of technology and tools to achieve and maintain certification is correct?

A. The technology and tools used shall be assessed during the audits
B. The data reported from the tools can be used to provide evidence for audits
C. Any tools used shall be listed on the ISO catalogue of approved tools
D. The use of technology is mandatory

Answer: B

NEW QUESTION # 14
Which is a reason for the requirement to budget service costs?

A. To improve the service management processes
B. To enable effective financial control for services
C. To reduce overall service costs
D. To provide the basis for service provider organization charges

Answer: B

NEW QUESTION # 15
What is not an input to manage continual improvement?

A. Problem records
B. Relevant directives from top management
C. Governance of process operated by other parties
D. Optimized resource utilization or risk reduction

Answer: C

NEW QUESTION # 16
......

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